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Job Details: See Job Counselor for full details on pay, hours and schedules.
Job Description: You will be working in an environment where you can thrive on things changing and moving very quickly, and will take a range of calls from tier 1 technical issues to educating members about services and options. Responsible for displaying your passion for problem-solving by engaging and supporting your customers; Use your technical skills to resolve their issue ; Educate the customer about the services and options that membership offers.
Key Factors for Success (Competencies)
Resourcefulness
Active Listening
Professionalism
Administrative Skills
Organized/efficient
Positivity
Empathy
Driven
Minimum Requirements: 18 years of age or older. Legally authorized to work in the U.S. High School Diploma or Equivalent.
(Preferred Qualifications): 1+ year of Call Center Experience. 1+ year of Tech support experience. Chat Support Experience. Interest in Family history and/or Genealogy.
Computer Requirements:
- Computer (PC)
- High Speed Internet Service
- 1 GHz to 1.5 GH Z Processor or higher
- Minimum 1 GB RAM
- Sound card and speakers to listen to audio files
Click HERE to complete a Qualification Form to Get Started!
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