How to Schedule an Appointment with Social Security

Options to Make An Appointment with Social Security

You can schedule an appointment with SSA by phone or online. Most SSA appointments are conducted by telephone, but in-person appointments may be available when necessary.

Option 1: Schedule by Phone (Recommended):

Call the SSA national phone number: 1-800-772-1213

TTY: 1-800-325-0778 for the hearing impaired.

2. Call Monday through Friday, 8:00 AM – 7:00 PM.

3. When the automated system answers:

4. Say “appointment” or “representative.”

4. Once connected to a representative:

Tell them you would like to schedule an appointment.
Explain the reason for the appointment (examples below).

5. The representative will:

Schedule a phone appointment, or
Schedule an in-person appointment at your local SSA office if required.

6. Write down the following:

Appointment date
Appointment time
Name of the SSA representative
Office location (if in person)

Option 2: Request an Appointment Online

1. Go to the SSA website:
https://www.ssa.gov

2. Sign in or create a **my Social Security account.

3. Once logged in:

Select Contact SSA or Request Help.

4. Follow prompts to request assistance or schedule a call.

5. SSA will typically contact you within a few days to schedule the appointment.

Information to Have Ready:

Before calling or scheduling, gather:

Full name
Social Security number
Date of birth
Mailing address
Phone number
Reason for the appointment
Any letters received from SSA

Helpful Tip:

The best times to call SSA are usually:

Early morning (8–9 AM)
Wednesday through Friday

Mondays and the first week of the month tend to have the longest wait times.

Common Reasons to Request an Appointment:

Reporting work or wages
Discussing an overpayment
Filing an appeal or reconsideration
Starting or updating disability benefits
Updating direct deposit
Requesting benefit reinstatement
Submitting documents or wage reports