Telesales Agents provide excellent sales expertise by calling current customers of our cable clients and marketing television, phone, and internet services that may best fit the customers’ needs. They provide quality information to promote services that will best fit the customers’ needs while developing skills.

If you are competitive, goal-oriented, and outgoing, this could be a great opportunity for you!

Essential Functions of the Position:

• Following a Sales Methodology to uncover customer needs and match appropriate products and services to the needs.
• Accessing customer account information to determine promotion eligibility
• Entering sales information into scripting software for reporting purposes.
• Remains current on changes in the service pricing and procedures, order entry process, and sales promotions through completion of the required/recommended training programs.

Successful candidates have:

• Great listening skills to help better understand customer needs.
• Ability to ask probing questions to draw out additional customer wants/needs.
• Ability to overcome customer objections with strong rebuttals.
• Confidence in upselling products and/or services.
• Great communication, both over the phone, as well as in writing.
• Above-average computer skills, as this position requires all reps to use their own personal computers.

Preferred skills:

• At least one year experience in a customer service and/or sales environment.
• At least 6 months call center experience (virtual or brick and mortar)
• Bilingual skills a plus.

Full-Time Hours and Compensation:

• Base pay starts at $9.00/hr, and will increase to $10.00/hr after 30 days if agent is in good standing.  Opportunities to receive bonuses based on sales/performance.
• Hours of operation are Monday – Friday from 12PM – 12AM EST and weekends 10AM – 6PM EST.  Agents receive 35 – 40 hours/week (schedules given at the end of training).

Part-Time Hours and Compensation:

• Base pay starts at $9.00/hr, and will increase to $10.00/hr after 30 days if agent is in good standing.  Opportunities to receive bonuses based on sales/performance.
• Hours of operation are Monday – Friday from 5PM – 12AM EST and weekends 10AM – 6PM EST.  Agents receive 20 – 25 hour/week schedules at the end of training.

Required Equipment:

• Internet Requirements

Wired cable internet connection.  Our call routing platform is not compatible with dial-up internet, DSL, Satellite, or wifi hotspots.

Minimum Download Speed: 16 Mbps (or 8,000 Kbps)

Minimum Upload Speed: 1 Mbps (or 1,000 Kbps)

Wireless network connections are not acceptable

• An approved USB headset (we recommend either a Logitech or Plantronics headset)

* The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application