Customer Support Representative – (MEO 826)

The Role:

This is an entry level full-time customer service position in a fast-paced work environment. You will work with clients via email and phone, Perform light diagnosis and Data Entry to provide our clients with outstanding service at every level. Strong writing, Interpersonal skills, and an attention to detail is required.

The Career Opportunity:

• Come join one of the fastest-growing divisions within the company.
• This is an entry-level position with room for advancement with experience.
• This is a full-time position, Monday through Friday.
• 11 am-8 pm EST

The Team / The Business:

This is a team that works closely together to complete our overall goals through measurable team member-specific goals daily in a remote environment.

The Impact You Will Have in This Role:

Your position will help us to provide our new and existing clients with outstanding service.

What You’ll Be Doing in This Role: 

Inventory Acquisition

• Review the platform for pre-existing accounts
• Compose email to client/vendor requesting all necessary information needed to resolve the case
• Work within the platform to create incoming data record. Work with vendors as needed to complete data channel
• Verify incoming data is present within FTP
• Review FTP file for correct formatting and data
• Provide updates to the client including all pertinent information
• Follow up on existing cases at a minimum of once per day to drive the case forward
  • follow up includes outbound phone calls and emails to all necessary parties

Quality Assurance

• Verify that the FTP file contains accurate information
  • Inventory Count
  • Photo’s Present
  • Comments
  • Multiple pricing fields
  • Review dealer’s website data
• Work with client/vendors as needed to rectify incorrect information provided
• Follow up on existing cases at a minimum of once per day
  • Follow up includes outbound phone calls and emails to all necessary parties
• Communicate with client at a minimum of once per day with all relevant information
  • What we have done
  • What we need
  • What we will do

Alerts

• Review incoming data against dealer websites for accuracy
• Work with client/vendors as needed to rectify incorrect information provided
• Follow up on existing cases at a minimum of once per day
  • Follow up includes outbound phone calls and emails to all necessary parties
• Work within the platform to update existing records as needed.

Support

• Customer Service Skills
• Receiving inbound phone calls from clients/vendors
  • Identify what action needs to be taken
  • Document all necessary information
  • Provide updates and resolution
• Making outbound phone calls to clients/vendors
  • Communicate reasoning for call
  • Document all necessary information
• Review cases from clients/vendors
• Diagnose various issues within the platform
• Resolve issues in a timely manner
• Communicate with client/vendor at a minimum of once per day with all relevant information

 Qualifications of this Role:

• Strong understanding of Microsoft excel and other MS Office tools, CRM and ticketing tools
• Excellent interpersonal, verbal, and written communication skills
• Superior analytical and organizational skills with attention to detail
• Ability to work in a fast-paced and rapidly changing environment
• Outgoing, enthusiastic and self-motivated
• High level of tact, diplomacy and negotiation skills required

 *** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application