Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.

Objectives of this Role:

• Embody the company brand by always being helpful, consistent, creative, and kind.
• Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
• Contribute to the organization’s growth and success by being a core member of the team by supporting other Visual Interpreters.
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Responsibilities:

• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed, and professional demeanor that inspires trust and supports the mission.
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of policies and procedures. Adhere to our values, beliefs, and principles.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.
• Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• Follow the Visual Interpreter Code of Professional Conduct

 Key Skills and Qualifications

• Is an enthusiastic, eager, and articulate communicator.
• Is mission-driven, and has innate problem solving skills.
• Adapts well to new technological systems and processes.
• Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
• Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
• Has strong investigative research skills and is tenacious in the pursuit of information.
• Utilizes creative problem-solving skills and thrives under pressure.
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
• Has a strong attention to detail.

 Qualifications:

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
  • Must be located in the United States or Canada
    • Excluded employment locations: CA, CO, D.C., MA, NJ, NY, OR, WA, US territories, international (except US military installations OCONUS)
• Must be able to remain in a stationary position for 100% of working hours
• A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
• A computer system that meets our required technical specifications:
  • Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks)
  • A Quad-Core CPU (4 physical cores; logical cores are not counted)
  • A minimum of 40 GB of available disk space
  • Processor speed of 2.0 GHz or higher (base speed must be 2.0 GHz or higher, not “turbo boost” speed)
  • Minimum of 8 GB RAM
  • An internal or external camera
  • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
  • Minimum internet speed of 50MBps

Minimum Schedule Requirements:

• Minimum 60 hours of weekly availability; minimum 35 hours worked per week
• Availability provided in 10 hour blocks
• Availability Friday, and Saturday or Sunday required

Preferred Qualifications:

• A background in customer service, a call center environment, or technical support.
• Experience working with people with disabilities or with accessibility technology.
• Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
• Bilingual in French or Spanish (spoken and written conversational proficiency).

Benefits

• $20 base rate 4:00am – 12:00pm PST
  • +$1 Swing 12:00pm – 8:00pm PST
  • +$2 Nights 8:00pm – 4:00am PST
  • +$3 Weekends 8:00pm Friday – 4:00am Monday PST
• Employer supported health insurance
• $400 Annual technology stipend
• Paid sick leave
• Paid training
• 100% remote work – always was, always will be
• Supportive, integrated team environment with ongoing development opportunities

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: