Employment Options

Call Center Representative – (MEO 827)

Kimberly Bounds

We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further!  We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a part-time, non-exempt position reporting to our Director of Call Center.‍

What you’ll do

  • Greet our patients in a friendly and positive manner.
  • Discuss and answer customer questions with a goal of one call resolution.
  • Updating confidential information and insurance billing
  • Process credit card payments.
  • Manage tasks within our internal work queues updating information as necessary.
  • Respond to website patient inquires via phone call to discuss concerns and provide resolution.
  • Work with collection agencies to update and provide accurate information.
  • Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
  • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

What we’re looking for

  • At least one year of experience working with patient accounts receivable
  • Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
  • Excellent communication skills and professional demeanor
  • The ability to work under tight deadlines
  • Strong written and verbal communication skills with customer service focused aptitude
  • Detail-oriented individuals who are team players highly self-motivated
  • Ability to function well in a fast-paced and at times stressful environment.
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why join the team?

  • Be part of something special! We are growing both organically and through acquisitions.
  • Career growth – your next role with this company might not be created yet and we are waiting for your help to chart the way!
  • Ongoing training and development programs
  • An environment that values transparency
  • Virtual and in-person events to connect with your team.
  • Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office. 

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process:

Application

To apply for this job please visit myemploymentoptions.com.



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