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Kimberly Bounds
  • Community Job
  • Lexington, KY
  • This position has been filled

You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:

  • Answering customer’s product, service and account related questions through chat scenarios.
  • Researching and assisting customers in troubleshooting technical issues.
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.

Your responsibilities will include, but are not limited to the following:

  • Provide exceptional customer experiences by empowering your customers. 
  • Tailor solutions for customers which can greatly enhance their product/service enjoyment.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to effectively research and identify solutions using computer-based resources.
  • Ability to work in a paperless work environment where customer privacy is paramount.
  • Ability to embrace feedback and coaching to help maximize your potential.

Qualifications

The successful candidate will have the following qualifications:

  • Six months experience in providing customer service either via phone or in person.
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred
  • The ability to relate to customers in a professional and courteous manner.
  • A strong interest in using and promoting innovation and technology.
  • Excellent attention to detail and multi-tasking ability.
  • Excellent written, verbal and listening skills.
  • Self-motivation to work under his/her own initiative.
  • The ability to work under pressure.
  • An interest in ongoing personal development through training and coaching.
  • The ability to maintain excellent attendance and adherence to assigned work schedules.
  • The ability to type 40+ words per minute
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED). 
  • Must be at least 18 years of age or older

Hiring Process

As part of our hiring process you will be required to complete the following steps:

  • Completion of a Technical/Customer Service Assessment
  • Typing Test (40 wpm minimum)
  • Interview with a Hiring Manager

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application



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