Job Description

Call Center (US ONLY) Job Description – may perform one or more of the following:

• Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
• Obtains and/or verifies needed information for our cases by answering incoming calls
• Makes outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments
• Utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• All other duties as assigned.

Education and Experience

• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills 35+ WPM
• Bilingual Spanish preferred
• Ability to pass a background check

Key Competencies

• Verbal and written communication skills
• Listening skills
• Judgement
• Attention to detail
• Teamwork

Work at Home – must haves:

• Existing High-Speed Internet access
• Quiet noise free home office space, free of distractions

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application