Employment Options

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Kimberly Bounds

Job Description

Call Center (US ONLY) Job Description – may perform one or more of the following:

  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.

Education and Experience

  • High school diploma or equivalent
  • Excellent computer navigation skills (move between multiple windows and programs)
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Outstanding customer service skills
  • Excellent communication skills
  • Good data entry and typing skills 35+ WPM
  • Bilingual Spanish preferred
  • Ability to pass a background check

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Judgement
  • Attention to detail
  • Teamwork

Work at Home – must haves:

  • Existing High-Speed Internet access
  • Quiet noise free home office space, free of distractions

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application

To apply for this job please visit www.myemploymentoptions.com.



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