Employment Options

MEO WEBINAR:  Job Application TipsSave the date: June 13th @ 3PM ET

Kimberly Bounds

What you’ll be doing:

As a CX Specialist within our Club/League and Tournaments department, you’ll be on the front lines interacting with our fastest growing customer segment.

Here’s a quick look at your typical day:

  • Deliver exceptional and timely customer support through a high volume of chats and emails, using multiple support systems and tools.
  • Take ownership of customer issues and follow issues through to solve root problems.
  • Provide detail on problems or bugs for the Product Development Team.
  • Act as subject matter expert for both external customers and other internal departments.
  • Identifying ideas for being more efficient and more effective for our customers.
  • Partner with our Client Success and Sales organization to identify opportunities to cross- and up-sell.
  • Share feedback, suggestions, and concerns from our customers with the Leadership team.
  • Test newest features before they go live to our customers.
  • Maintain high level of KPIs.

Skills and attributes we’d like you to have

  • Infinite patience and willingness to answer seemingly simple questions with a friendly, cheerful attitude
  • Strong shoulders, open ears and an open mind
  • Not afraid to dig into a problem and find that one extra space in cell 7934 of the import file or help reorganize files for the 873rd time
  • Can think outside the box and come up with solutions, strategies and suggestions for organizing clubs, leagues and tournaments in a wide variety of sports and groups
  • Loves to multi-task and has no problem being pulled in several different directions at once
  • Can identify a customer need and match it to an available product or document the need for a future product
  • Loves being a teacher and a student, and never tires of learning something new
  • Looks at every interaction and thinks how can I do/be better
  • Gets excited by a challenge and strives to give their best every time
  • Can think and work independently but views their team as family
  • Loves a good puzzle and working to figure out the best solution

You’ll definitely need:

  • Customer service experience – software, service, retail
  • High volume software support experience via chat, email, or phone
  • A true desire to help people
  • Experience with problem-solving and complex troubleshooting
  • Ability to write clearly and to give detailed written instructions
  • Ability to quickly learn new application features
  • Proven ability to multi-task, prioritize, and manage time effectively
  • Ability to work a flexible schedule – this position will require work during the week and on weekends
  • MS Office (basic Excel/Word/PP) experience
  • Intermediate knowledge with common browsers: Chrome, Firefox, IE, Safari (ie. deleting cookies, clearing cache, etc..)
  • Experience supporting customers in a Software as a Service (SaaS) environment
  • A love of Meerkats

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application