Customer Service Representative – (MEO 690)

Schedule: Monday – Friday 11:00 AM – 7:30 PM ET

What Customer Service Operations contributes

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Responsibilities

• Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
• Field and re-direct incoming calls to the appropriate destination
• Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
• Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
• Process return authorizations and issue return labels for our customers
• Track and Trace customer orders to ensure delivery of products
• Assist our customers with web registrations and inquiries
• Process credit card payments for our customers
• Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
• Edit customer orders as requested by our customers or sales
• Other responsibilities as required to promote customer satisfaction

Qualifications

• High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
• Extensive phone communication experience, customer service environment
• Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks
• Works daily on routine assignments
• Follows correct processes outlined in the department procedures and guidelines
• Work is closely managed and follows detailed instructions
• Seeks regular guidance and advice from supervisor

 Anticipated hourly range: $15.00 per hour – $18.69 per hour

Bonus eligible: No

Benefits: This company offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process:

Application