Customer Success Agent – (MEO 716A)

Summary:

The Agent, Customer Success will support the companies Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers – that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Essential Job Duties and Responsibilities include:

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Performs other related duties as assigned.

 Education and/or Experience:

• High School Graduate/GED
• 0-1 Years related work experience preferred 

Licensure, Certification, Requirements: None required

Specialized Skills & Knowledge Requirements: N/A

People Management Level: This position is an individual contributor.

Workplace Conditions:

• Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
• Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
• Reaching/Working Overhead: N/A: does not require this activity.
• Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
• Special Vision or Hearing Requirements: N/A: does not require this activity.
• Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
• Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
• Driving: N/A: does not require this activity.

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process:

Application