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Customer Success Representative – (MEO 780)

Kimberly Bounds

Job Description: 

Profile/Title: Customer Success Representative

THE COMPANY

This company is a leading provider of enterprise cashless solutions to the Healthcare, Senior Living, and Business Dining industries. The corporate office is located in Jackson, MS.

This company’s software systems are designed to provide convenience, increased efficiency, and savings in the foodservice and meal plan operations for healthcare, senior living, and business dining environments. We provide POS systems, cashless campus solutions, meal plan management, patient dining software and more.

THE POSITION

Reporting directly to the Director of Customer Success, the Customer Success Representative will help to support and assist our customers and internal staff regarding CCS software and solutions.  This is an exciting opportunity for an individual looking for a fast-paced environment in a high-growth organization where experience in the food service and/or nutrition field is highly regarded.

JOB RESPONSIBILITIES

  • Provide timely and efficient problem solving and technical support to existing customers via phone, web, or email. Skills in computer configuration, application troubleshooting, and software management required.
  • Able to multi-task in a face-paced environment, using time management to set priorities within time constraints, and complete assigned tasks on time.
  • Able to learn and retain knowledge quickly and persevere through challenging situations.
  • Courteous and professional phone manner with the ability to deliver an A+ customer experience.
  • Excellent, effective and clear written and verbal communication along with highly developed listening skills to customers and colleagues.
  • Continually push oneself and encourage others to drive for results.
  • Uses strong customer focus orientation to resolve complex client concerns/issues on their own. Ability to think “outside the box” to assist in solving the customer’s issues.
  • Demonstrates strong integrity and trust.
  • Able to train customers on installed products over the phone.
  • Able to work outside normal business hours whenever call case management requires it.
  • Participation in our afterhours support on call program.
  • Other duties as needed.

JOB QUALIFICATIONS:

  • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives. ​
  • Preferred candidates will have a strong background in Microsoft windows operating systems and applications.
  • ​BS/BA in a related field or corresponding work experience.
  • Good Microsoft Office skills.
  • Experience with CRM software is preferred, as extensive use of Salesforce.com required.
  • Excellent verbal and written communication skills.
  • Strong organizational, detail and interpersonal skills.
  • Work as a team player.
  • Knowledge of POS Applications such as Oracle/Micros is a plus.
  • SQL Server knowledge is a plus.

COMPETENCIES

  • Problem Solving
  • Time Management
  • Perseverance
  • Drive for Results
  • Customer Focus
  • Integrity and Trust
  • Listening

Position includes a base salary (based on experience) and is bonus eligible. Company provides computer, mobile phone expense for on-call participation, and bi-monthly expense reimbursements. A comprehensive benefits package is also included.

If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for.  As part of the company’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended. 

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 

If you are a new applicant and not our current client, please fill out an application to start the process: Application

To apply for this job please visit myemploymentoptions.com.



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