Employment Options

MEO WEBINAR:  Job Application TipsSave the date: June 13th @ 3PM ET

Kimberly Bounds
  • Work From Home
  • Nationwide
  • This position has been filled

Responsibilities:
As a Customer Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants.

Here’s what is expected from all of our consultants:

  • Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
  • Educate customers about a product or service they currently have
  • Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
  • Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
  • Verify customer account information and update necessary information, as needed
  • Access the company databases and provide instructions to customers to determine the root cause of their problem
  • Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
  • Ensure customer needs are met with follow-up calls and communications
  • Handle multiple tasks simultaneously while creating an exceptional caller experience
  • Driven for success and comfortable working independently
  • Attend job-related training, refresher training, updates, and cross training
  • Participate in team meetings and individual team meetings
  • Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
  • Extensive paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Sales incentives
  • Unique recognition programs

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application



Tags: