Opportunities are available for candidates residing within these states: Utah, South Dakota, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Assigned Shift: Monday, Tuesday, Thursday, Friday, 7:00 AM – 5:30 PM CST (Wednesdays off) – 4 days x 10 hours per day.

Commitment to all training days is mandatory; no absences are permitted during this period.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunity (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position: Inbound Customer Service Agent-Bodewell Remote

How You’ll Create Possibilities

As an Inbound Customer Service, you will provide direct support to the company owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• Assigned Shift: 10 hour shifts, 4 days a week,  Monday, Tuesday, Thursday, Friday, 7:00 AM – 5:30 PM (CST) (Wednesdays off).
• We offer a base rate of $15.00/hour+ incentives based on your quality scores – paid weekly.
• 9-week full-time training shift: Monday through Friday 8:00am-4:30pm CST. Commitment to all training days is mandatory; no absences are permitted during this period.
• On the 10th week of employment, you will start with your regular “Assigned Shift” hours, as stated above.
• This role is required to participate in a shift bid twice a year to change schedules during our business hours of7am-7pm CST.  You must be available to work any shift between our business hours.

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
• Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and the company, using the companies contact center systems
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned

What you need to Succeed

• One-year relevant working experience in a customer service or sales environment
• Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
• Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
• Requires a high degree of concentration and attention to detail to manage daily activity
• Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
• Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
• Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
• Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
• Ability to effectively work at home
• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues

Soft Skills   

• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change. Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements for Remote Work Environment

• Dedicated distraction free work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
• WFH environment with lighting and climate-controlled temperatures.
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues

Internet Speed Requirements:

• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: