Operations Coordinator – MEO 836

Overview:

We are looking for a highly motivated self-starter to join our Member Operations team on an hourly basis (up to 40 hours per week). As the Operations Coordinator, you will be the glue for the company’s Member Operations team, managing the day-to-day customer service needs of our members and experts around the country. You will assist our Guides and Specialists with member needs as they arise, connecting families with health experts, and delivering high-quality customer support to ensure that every member’s experience with this company runs smoothly.

Key Responsibilities:

• Manage scheduling requests from the company’s Guides and Specialists to ensure sessions are coordinated accurately and promptly.
• Support the operations and growth of the Care Activity Team (CAT) by sourcing accurate and relevant information to align with members’ needs.
• Provide excellent customer support to families and experts
• Provide high quality internal customer service to cross-functional teams
• Identify and contribute new ideas for how to improve processes for all involved
• Support the company’s Family Guides and the internal Operations team with ad hoc needs as they arise

To be successful in this role you may have:

• 1-3 years’ experience in an administrative or customer service role. Bonus if you have experience with supporting family-centered programs.
• Candidates must be available to work Monday-Friday, 9am to 5pm in Pacific or Mountain time zone
• Excellent verbal and written communications skills and the ability to tailor your voice to different audiences as needed
• Exceptional attention to detail as it relates to logistics, customer service issues, and coordination
• An ability to be organized, proactive, and to work cohesively as part of a team
• A passion for building and maintaining great member experiences with a positive and motivated team approach, even under pressure
• Comfort with professional software such as Google Sheets and Google Drive, ticket management systems such as Front App, chat-based team collaborative apps such as Slack, and experience using Google Calendar in a professional environment
• Background in and/or passion for working in health services related to women’s health, maternity, or childcare

We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.

This company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay Transparency:

The base rate for this position is $20-25 per hour for 40 hours per week. Additional benefits include health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, accrued vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.

You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that this company does not provide employment-based visa sponsorship for this position at this time.

This company is currently accepting applications from candidates for this role residing in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: