• • Completing questionnaires for subrogation and coordination of benefit purposes
  • Speaking with clients and transferring to client services
  • Transferring callers whose file has been assigned
  • Searching and locating files in the system when caller does not have a file number
  • Identifying when new files need to be completed
  • Identifying when caller is in the wrong department and transferring them accordingly
  • Update, move, or close files accordingly after all information has been obtained

• • Calling members, patients, employers, providers’ offices, attorney’s offices, to obtain or provide additional information as instructed by management
  • Managing a “call out” spreadsheet to be completed weekly
  • Perform call outs to members, patients, employers, commercial premises to obtain needed information to complete file
  • Update, move, or close files accordingly after all information has been obtained
  • Submit an emailed request for valid phone numbers if files do not have a working phone number
  • May be asked to complete google searches for commercial property contact information if not provided in file

• Multi task by taking/making calls while also monitoring email for additional tasks assigned by supervisor all throughout your shift
• Send emails to management regarding new files, additional information received, etc.
• Complete any company training that is required as instructed by supervisor
• Retrieve voicemail messages from voicemail boxes & enter on our voice mail spreadsheet as requested by supervisor
• Process or call back voicemails as needed
• May be asked to assist in the training of new hires by allowing them to observe remotely and listen along with calls
• Other duties as assigned

• Outstanding Customer Service Skills
• Excellent Communication Skills
• MUST have Call Center and/or Customer Service EXPERIENCE
• Bilingual Spanish is preferred, but not necessary
• Basic Computer Navigation & Typing Skills: 25+ wpm
• Equipment will be provided
• Ability to Pass a Background Investigation
• H.S. Diploma or G.E.D.
• 18 Years of Age or Older
• Current RESUME needed

* The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at [email protected] to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application