Employment Options

MEO WEBINAR: Resumes That Get You Hired. Save the date: April 4th @ 3PM ET.

Kimberly Bounds
Bilingual (Spanish) PT Call Center Rep – Virtual
Duties assigned as Call Center Representative
Receive inbound calls which include but are not limited to:
    • Completing questionnaires for subrogation and coordination of benefit purposes
    • Speaking with clients and transferring to client services
    • Transferring callers whose file has been assigned
    • Searching and locating files in the system when caller does not have a file number
    • Identifying when new files need to be completed
    • Identifying when caller is in the wrong department and transferring them accordingly
    • Update, move, or close files accordingly after all information has been obtained
Perform outbound calls which include but are not limited to:
    • Calling members, patients, employers, providers’ offices, attorney’s offices, to obtain or provide additional information as instructed by management
    • Managing a “call out” spreadsheet to be completed weekly
    • Perform call outs to members, patients, employers, commercial premises to obtain needed information to complete file
    • Update, move, or close files accordingly after all information has been obtained
    • Submit an emailed request for valid phone numbers if files do not have a working phone number
    • May be asked to complete google searches for commercial property contact information if not provided in file
  • Multi task by taking/making calls while also monitoring email for additional tasks assigned by supervisor all throughout your shift
  • Send emails to management regarding new files, additional information received, etc.
  • Complete any company training that is required as instructed by supervisor
  • Retrieve voicemail messages from voicemail boxes & enter on our voice mail spreadsheet as requested by supervisor
  • Process or call back voicemails as needed
  • May be asked to assist in the training of new hires by allowing them to observe remotely and listen along with calls
  • Other duties as assigned
Job Requirements:
  • Outstanding Customer Service Skills
  • Excellent Communication Skills
  • MUST have Call Center and/or Customer Service EXPERIENCE
  • Bilingual Spanish is preferred, but not necessary
  • Basic Computer Navigation & Typing Skills: 25+ wpm
  • Equipment will be provided
  • Ability to Pass a Background Investigation
  • H.S. Diploma or G.E.D.
  • 18 Years of Age or Older
  • Current RESUME needed
HOURS: Schedule (Central Time) to be determined by availability.
Total: 29 hours
** Training schedule will be different from the regular schedule-must be flexible.

* The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at [email protected] to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application