Employment Options

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Job Duties and Expectations:

  • Assisting customers in service and equipment issues. This will include basic troubleshooting.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Handles customer problems related to product function or the replacement of defective equipment.
  • Completes, processes, and maintains applicable ticketing system and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Analytical capabilities to review customer records and determine needs based solutions
  • Reliable with a good work ethic
  • Self-starter and disciplined; not easily distracted while working at home
  • Friendly, outgoing and likes working with people
  • Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
  • Basic internet and computer knowledge
  • Ability to work unsupervised

Required: High School Graduate or GED required.

Required: 6 months experience in customer service

Preferred: Basic Troubleshooting experience

Preferred: Inbound call center experience

* The above job descriptions and listed requirements can often change based on current Employers need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at [email protected] to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application