Job Duties and Expectations:

• Assisting customers in service and equipment issues. This will include basic troubleshooting.
• Utilizes computer/on-line guidelines in responding to customer inquiries.
• Handles customer problems related to product function or the replacement of defective equipment.
• Completes, processes, and maintains applicable ticketing system and records.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Strives to resolve customer issues on the first call without having to transfer callers.
• Follows escalation procedures as needed.
• Analytical capabilities to review customer records and determine needs based solutions
• Reliable with a good work ethic
• Self-starter and disciplined; not easily distracted while working at home
• Friendly, outgoing and likes working with people
• Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
• Basic internet and computer knowledge
• Ability to work unsupervised

Required: High School Graduate or GED required.

Required: 6 months experience in customer service

Preferred: Basic Troubleshooting experience

Preferred: Inbound call center experience

* The above job descriptions and listed requirements can often change based on current Employers need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at [email protected] to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application