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Willow Inpatient Epic Application Analyst – (MEO 746)

Kimberly Bounds

New York, NY (Manhattan)

Hybrid – 3 Days/Week in Office

Full-Time/Direct Hire


9:00 AM – 5:00 PM Monday through Friday


  • Responsible for in-depth knowledge of Epic Willow Inpatient, FDB or similar, integration with Medication dispensing systems (i.e. Pyxis, Omnicell).
  • Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.
  • Perform in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.
  • Responsible for developing and documenting the internal procedures that will be used in conjunction with applications; and will design, build, test, install and maintain those solutions.
  • Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
  • Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.
  • Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.
  • Complete all tasks in a timely manner with accurate documentation.
  • Collaborate effectively with all IT teams.
  • Troubleshoot problems and address questions from users and provide on-call support on a rotating basis.
  • Review and test changes, enhancements, and each new release as assigned.
  • With support, create, review, and update test scripts to reflect proposed workflow solutions.
  • Analyze data and reporting needs.
  • Support the training team by keeping them abreast of new functionality and system changes. Perform application training functions, as assigned
  • Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.
  • Analyze new functionality in new releases to identify impact.
  • Provide assigned off and on-site support as assigned.
  • Assist with all quality assurance processes, including change management and testing efforts.
  • Actively participate and contribute in meetings as assigned.
  • Participate in disaster recovery measures and development of processes as needed.
  • Create reports and extracts, as necessary.


  • Epic Willow Inpatient certification
  • Previous experience with First Databank (FDB) Pharmacy database, and third-party integrations a plus
  • Pharmacy experience or clinical background desired (PharmD)
  • Med load and charge error resolution experience desired
  • Decision Support experience a plus.
  • Effective oral, written communication and follow-up skills
  • Strong interpersonal relationship skills
  • Strong understanding of servers and end point management
  • Strong desktop tool usage including Word, Excel, and PowerPoint
  • Self-motivated, detail-oriented, problem solver
  • Relevant experience and BA/BS Degree


Position requires flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.


  • Bachelor’s degree minimum. A PharmD is a big plus
  • A current Epic Willow Inpatient certification
  • 3+ years’ experience with Epic Willow Inpatient workflow, build, and reporting.
  • Application integration experience a plus
  • Experience using the First Databank (FDB) pharmacy database system
  • Proficient in gathering user requirements and mapping the clinical workflow
  • Third-party application integration experience a plus
  • Proficient in verbal, written, and follow-up communication skills
  • Experienced in establishing and maintaining effective business relationships
  • Good understanding of servers and end point management
  • Desktop tool proficiency including Word, Excel, Visio, and PowerPoint
  • Soft skills, detail oriented, effective problem solver, and self-motivated
  • Med load and charge error resolution experience a plus
  • Decision support experience a plus

If you are interested in this position, please send your resume to [email protected]

To apply for this job please visit myemploymentoptions.com.