Willow Inpatient Epic Application Analyst – (MEO 746)

New York, NY (Manhattan)

Hybrid – 3 Days/Week in Office

Full-Time/Direct Hire

Salaried

9:00 AM – 5:00 PM Monday through Friday

 RESPONSIBILITIES

• Responsible for in-depth knowledge of Epic Willow Inpatient, FDB or similar, integration with Medication dispensing systems (i.e. Pyxis, Omnicell).
• Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.
• Perform in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.
• Responsible for developing and documenting the internal procedures that will be used in conjunction with applications; and will design, build, test, install and maintain those solutions.
• Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
• Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.
• Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.
• Complete all tasks in a timely manner with accurate documentation.
• Collaborate effectively with all IT teams.
• Troubleshoot problems and address questions from users and provide on-call support on a rotating basis.
• Review and test changes, enhancements, and each new release as assigned.
• With support, create, review, and update test scripts to reflect proposed workflow solutions.
• Analyze data and reporting needs.
• Support the training team by keeping them abreast of new functionality and system changes. Perform application training functions, as assigned
• Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.
• Analyze new functionality in new releases to identify impact.
• Provide assigned off and on-site support as assigned.
• Assist with all quality assurance processes, including change management and testing efforts.
• Actively participate and contribute in meetings as assigned.
• Participate in disaster recovery measures and development of processes as needed.
• Create reports and extracts, as necessary.

 QUALIFICATIONS

• Epic Willow Inpatient certification
• Previous experience with First Databank (FDB) Pharmacy database, and third-party integrations a plus
• Pharmacy experience or clinical background desired (PharmD)
• Med load and charge error resolution experience desired
• Decision Support experience a plus.
• Effective oral, written communication and follow-up skills
• Strong interpersonal relationship skills
• Strong understanding of servers and end point management
• Strong desktop tool usage including Word, Excel, and PowerPoint
• Self-motivated, detail-oriented, problem solver
• Relevant experience and BA/BS Degree

 WORKING CONDITIONS/PHYSICAL DEMANDS

Position requires flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.

QUALIFICATIONS SUMMARY                

• Bachelor’s degree minimum. A PharmD is a big plus
• A current Epic Willow Inpatient certification
• 3+ years’ experience with Epic Willow Inpatient workflow, build, and reporting.
• Application integration experience a plus
• Experience using the First Databank (FDB) pharmacy database system
• Proficient in gathering user requirements and mapping the clinical workflow
• Third-party application integration experience a plus
• Proficient in verbal, written, and follow-up communication skills
• Experienced in establishing and maintaining effective business relationships
• Good understanding of servers and end point management
• Desktop tool proficiency including Word, Excel, Visio, and PowerPoint
• Soft skills, detail oriented, effective problem solver, and self-motivated
• Med load and charge error resolution experience a plus
• Decision support experience a plus

If you are interested in this position, please send your resume to [email protected]